Since La Chateau was booked, we took our two dogs there two days ago while we went out of town. We picked them up first thing this morning only to get them handed to us covered in feces and urine and some sort of sticky substance. The smell was so bad we had to roll the windows down on the way home. We called the nice guy who works there and he informed us they were overbooked. This is no excuse! A week's worth of their food was missing (and we were told if they "seemed hungry" they were given more food). We called his supervisor Michelle and she apologized and offered a free bath. She stated that because of one of our dog's eye problem, they were mostly confined to a kennel (?!) We will never know what happened at this place, but we are never taking our pets near there ever again. Both dogs came home and drank water for several minutes as if they hadn't drank for a long time. Our other dog is limping and they both seem extremely exhausted. A long bath later and they still reek of urine. NEVER again!

I have had good experiences with Animal Lodge, both with their groomers and when I have needed them for pet sitting. I have 2 cats and 1 dog and have always been happy with the care they received when I've left them there whether it was for a long weekend or a 2 week vacation. You get dogs playing together lots of things can happen including a dog urinating on another dog. I've also never had them try to overcharge me the price they quoted me was the price I paid.

Bleach poured every where. Not bleach water straight bleach. Dogs coughing sneezing and walking through it.

Bleach poured every where. Not bleach water straight bleach. Dogs coughing sneezing and walking through it.

Dogs come back from boarding smelling like urine. One worker even told us another dog peed on our dog. They charge double what they quote you, and you need to argue with them to get correct price. Young untrained staff not knowledgable with computer system. Manager not always on duty to correct and handle situation on the spot. Not all staff trained about website and prices they all claim something different. VERY unhappy with our multiple experiences here

A 2 hour grooming took them 6 hours. Some of the dogs in the daycare were fighting and there were no attendants. We won't be going back.