I called before taking a trip to see them to make sure that I could get a loan for money on the spot for a rolex watch I had the certifications ect.. I had spoken to a lady, Mary was her name, but when i got there to do business Mary was not the decision maker. It turns out a man who sits in the back is, and he proceeds to take apart my watch and question how much I paid insinuating that I was ripped off to begin with. He makes you feel less than. He offered less than I originally asked for and then did not give me the loan because I did not have the extra links to the watch. They should have brought this up before taking apart my piece. So, for this reason I don't recommend this business.