Front office staff is rude, unwilling to work through any issues, and even when presented with plausible solutions refuses to work with clients. Take your business elsewhere.

Customer service is non-existent from the receptionist/vet tech. She is excessively rude and and makes zero effort to show any appreciation for customers/clients. If you can look past the receptionist/vet tech, the actual vet is great. That said, not sure how much longer this can be overlooked before we will have to find another vet.....we know several people with this same opinion.

Very poor customer service, called to request our records for our two dogs and was told we had to wait a minimum of 24 hours to pick up our records. The receptionist was extremely rude to my wife. I contacted the KY State Board of Veterinarians(google them) and they verified no such law exist. I would not trust my pets to be cared for by this facility since the receptionist bold faced lied to me. I've moved around inside KY two other times and had no wait time to receive my pets records for my active duty military moves.

I love Animal House! Caring, friendly and very professional vet and staff. My dog and cats well being are the primary focus and making sure I understand all options available. Reasonable prices and exceptional care!

Doctor takes time to talk to you and explain your situation. Very knowledgable and cares! Great staff.

Doctor takes time to talk to you and explain your situation. Very knowledgable and cares! Great staff.

Very knowledgable and caring veterinary and staff! A great place for your family pet!

My experience with Dr Rakestraw surpassed all of my epxectation. He and his staff were very professional, and the care provided to my pet is extraordinary. They go above and beyond.