Completely heart broken as I picked up my dog from Karen’s Animal House. I dropped off a healthy and happy 149 lbs Mastiff, 8 days later I picked up a lethargic, dehydrated 119 lbs very ill dog that could barely walk due to a swollen paw/leg. We had to rush him to the emergency vet. It was determined that he had an infected paw, a temperature close to 105 degrees and severely dehydrated. My husband did receive a call from Karen the day before we were to pick him up, she said that she thought he had a spider bite and his paw was swollen. She said he was able to stand, eat, and drink. We did opt for him not to go the vet at that time based on the information she gave us. I was in tears when I saw him, if I would have known the severity of his injury I would have authorized the vet visit. The story didn’t make sense to me, how could he have lost that much weight in 24 hours, therefore I called the owner to clarify the story so I could share with the vet so we can get him better. I was not able to reach her till two days later. She did clarify the time line for me and said he had been eating and drinking until the last few days. I was very polite and told her I would call her back once we determine the cause of the I injury so perhaps she could prevent this in the future. Our follow up visit with the vet revealed a possible snake or small dog bite. When I shared with Karen, she got nasty with me and said this did not occur in her facility. I know I dropped off a healthy dog, in fact he had just had a visit to the vet prior to me dropping him off. I asked her why she was being nasty and she said she has to defend her lively Hood. I understand that accidents happen and I should have made a better decision and authorize a Vet visit. Not once did I ask her to pay his vet bills nor did I say anything derogatory about her business on line or social media, but her reaction was uncaring and rude. If you care about your pet as I do, I do not recommend this facility.

Ann, Karen's groomer, injured my shih Tzu on Friday. This is Tuesday and have been to 2 vets. He is on various meds and has had a cortisone shot. His pads were swollen like balloons and irritated by nicks between toes. His glands and butt also swollen to the point that he is in pain and cannot sit comfortably. His nails have become ghost white instead of normal color. 2 vets agree that the groomer was "too rough". If you love your furry friend, do not put him or her through this grooming hell.

I signed my daughter and her dog up for class and they have both done so well! Now my son is taking his dog to class and everyone benefits from the extra time and attention.