Misunderstanding There are two misunderstandings in this case. Firstly, the requirements for the overseas travel of pets differ greatly depending on the country; an airline does not know what these requirements are. All client questions should be directed to an embassy or a veterinarian. Our goal is to ensure that our clients will not have any difficulty upon arrival at the customs department of their destination because of an unfulfilled requirement, and we can honestly say that we have consistently achieved that goal. Secondly, when we see a pet, for whatever reason, we always recommend any treatments or products that are of benefit to that pet’s health. So, regardless of whether this pet just came in for a health certificate, other services such as vaccination, flea control, etc., will always be recommended if the pet needs them. In this particular case, we discussed what was essential to enter the country being visited, as well as made recommendations as to what else the pet needed to stay healthy. We want to stress that we appreciate Santera’s feedback. All comments help us in our commitment towards practicing excellent medicine and customer service, and we’ll strive to avoid this confusion in the future.