Great place buster had a great time. I was impressed with the care he received as he is a dog with very special needs. I'd recommend to anybody

I just picked up my dog today from boarding with Preppy Pet. We boarded our dog for 6 nights. When we picked him up, he had half of his food left, which I can understand because he was scared. I also noticed a cut on his shoulder. He was bit by another dog that was at the facility. I was not notified of the incident, which pisses me off to the max, nor did they tell me about it when I got there. I had to ask them about it right before we walked out the door. Now that we are home, my dog is acting lethargic and sort of depressed, very clingy, and peeing all over the house, which he NEVER did before. I can tell he has lost weight because his bones are visible. I am so unhappy with my boarding experience. They obviously don't pay any attention to their pets nor take them out to use the restroom.

My name is Mary and I am raving about Preppy Pet. My dog King have been boarding for 9 months because my apartment at the time did not accept dogs over 25lbs. I have to thank Kay and the owner for their patience and understanding when it came to payments and visits. I would also like to thank the staff for the loving care they gave to King. I know everyone is entitled to their own opinion. My experience with The Preppy Pet franchise have been outstanding. I will continue to use their services in the future. Give it a try, take your furry love one there for a play day or even boarding. Make up ur own mind. It's a great place. :) MQ

ATTENTION!!!!!!!Dear dog owners, if you love your fury one don't choose this facility. Otherwise read very carefully the fine print!,,,, They charge you with service you never receive, they destroy your pillow and toys which you brought for you dog to make the time for your dog more comfortable. When you pick up your dog, -very important- check your bill and let explain the service. Therefore check the stuff you brought in........... They wash all dog toys, pillows and blankets..... Some of them are destroyed. The lady she gave me the stuff told me the dog pillow was trapped between the door. When I came home one of the toys was totally tattered. I think they put in the dryer and it burst open. Be not surprised when you complain about your damaged stuff and they will tell you know, they are not responsible. Whatever it was there fault and they are not responsible. They wash the stuff but it seems they are not really take care. I spoke with Kay about the problem she said she can give me a credit for my next boarding. Seriously, I don't want to bring my dogs back. She said, only Mrs Gore the manager can refund the amount on my card. Mrs Gore will call me, that was for 4 days ago. I already called and called it seems she won't be available to give me my refund. Poor service and not a serious, customer friendly company. For all Military's they were offered a 10% discount..... you don't get the discount on the sum you pay. Be careful, be careful

Great place. The staff here always spoil my lucy. I have used this facility for two years and was there dropping my girl off when this person was there. She was totally rude and mad because of the cc machine was not working then finding any fault starting going off on the staff about a collar. I did see her dogs and they looked fine with me. The owner tried to calm her down and heard she even gave a discount for the collar even though I know any boarding facility is not responsible for lost items from using other facilities in the past. I really felt sorry for the staff. Later on when I spoke to staff upon picking lucy up we were talking about it. apparrently this lady gave them a bad check. How awful is that for over 500.00. No wonder small businesses have a hard time. I did feel I needed to let people really know. This is a place where you know your dogs are happy and I have never had a complaint

The place reeks and they could care less about dogs or any animals. It's all about getting as many animals jammed into the place as possible to make maximum money. The place will give you a tour after you wait for them to clean things up. It took about five minutes until they were "ready" to give us a tour. They literally take your dog and throw them in a large pen with either large or small dogs, depending on their size. There is no play. Just dogs barking at each other in atrocious conditions. I wouldn't recommend this place to my worst enemy!

If you love your dog please dont leave them here. The pple that work here seems to be only interested in making money and not the happiness and well being of your pet. They FALSELY advertise pet suites when its a wire cage they put your pet in. I brought toys and articles of my clothing for my pet to feel comfort, they never gave it to her. When i picked her up the things were still in her bag. They didnt give her the treats i prepared for her. I paid for a bath at pick up, her face was dirty with mucus from her eyes and she stank of perfume that they sprayed to make me think she had a bath. The morning i picked her up they were already open for about 5 hours and my dog was never taken outto use the bathroom, instead of greeting me she immediately ran to the door and proceeded to pee and poo in the grass outside their front door. They dont even use pet friendly cleaners my eyes and nose were burning from the high stench of bleach. The poor dogs were probably stifling.

I love taking my dog here as he is just so excited when we pull in parking lot. Wonderful staff and manager as they tend to my dog's special needs. I would not take him or trust him with anyone else. We have been using this location for 3 years. Thanks again guys.