Horrible experience. I called and spoke to Ted who was sarcastic. When I asked him to explain what the problem was, he replied "I thought the problem was self explanatory." He gave a quote of $3200 and said they would have to cut the concrete to access the sewage lines. However later on Ted said they didnt know for sure if the sewage line where under the concrete but the price would be the same regardless. So I called another plumber for a second opinion. Mike Tilton came out the same day and fixed the problem in 3hrs. They simply snaked the drain!