I landscaped my yard twice! I initially had another contractor do some landscaping for me (Front and Back yard) and was moderately satisfied but after the first hard frost all of my plants died. During the time I was trying to get them to replace my plants, my irrigation went on the fritz! I didn't use Santa Rita because they were a little more expensive. Their sales guy called me to follow up and I told him that we had already landscaped but were having problems. Santa Rita came out and replaced our irrigation and plants for us and won our hearts over in the process. I wish we would have used them in the first place. We have since found out that they DO negotiate their "non negotiable" price a bit... so feel free to nudge them a bit here and there.